Panicly legal
These Terms of Service govern your access to and use of Panicly, including our website, dashboard, API gateway, developer tools, logs, usage metering, billing features, security features, and related services.
Panicly is an AI usage protection, gateway, and metering platform. Panicly helps developers and companies protect AI-powered applications from abuse, unexpected costs, suspicious usage, and operational issues.
Panicly is operated by Panicly.
For questions, contact us at:
You may use Panicly only if you can legally enter into a binding agreement.
If you use Panicly on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms.
You are responsible for making sure your use of Panicly complies with all laws, regulations, and obligations that apply to you.
You are responsible for:
You must notify us promptly if you believe your account, API keys, or credentials have been compromised.
We are not responsible for losses caused by your failure to protect your account, credentials, API keys, or project configuration.
Panicly may provide features including:
We may add, modify, suspend, or remove features over time. Some features may only be available on certain plans.
Panicly is designed to be used by developers and companies inside their own applications.
You are responsible for:
Panicly is not responsible for your application, your users, your content, or your use of AI providers.
You may connect third-party AI provider credentials, API keys, or routing configuration to Panicly.
You are responsible for:
Panicly may use your connected credentials only to provide the service and route requests according to your configuration.
We are not responsible for charges, suspensions, limits, errors, or policy enforcement by third-party AI providers.
When you use Panicly to route AI requests, those requests may be sent to third-party AI providers based on your configuration.
Those providers may process requests according to their own terms, privacy policies, retention settings, safety systems, and usage rules.
Panicly does not control third-party AI providers. We are not responsible for:
You are responsible for reviewing and complying with the terms of any AI provider you use through Panicly.
“Customer Data” means data you or your users submit to Panicly, including prompts, outputs, request metadata, logs, project settings, API traffic, security events, and configuration data.
You retain ownership of your Customer Data.
You grant Panicly a limited right to process Customer Data only as necessary to:
Panicly does not sell Customer Data. Panicly does not use Customer Data to train AI models.
Panicly does not use customer data, user data, request logs, prompts, outputs, API traffic, metadata, or any other customer content to train, fine-tune, improve, or develop AI models.
This commitment applies to any current or future AI systems developed by Panicly, including any model, classifier, detection system, abuse-prevention model, suspicious-request detector, routing system, or internal AI feature.
If Panicly develops its own AI models or detection systems in the future, we will not train them on customer data unless a customer gives clear, explicit, written permission for that specific purpose.
Panicly may use aggregated, anonymized, and non-customer-identifying operational metrics to improve reliability, billing accuracy, abuse prevention, security, capacity planning, and product performance.
You may not use Panicly to:
We may suspend or terminate accounts that violate these rules.
Your plan may include limits such as:
If you exceed your plan limits, we may charge extra usage fees, throttle requests, block requests, require you to upgrade, or suspend access until payment or usage issues are resolved.
Usage is measured by Panicly’s systems. You are responsible for monitoring your usage and configuring limits appropriately.
Paid plans are billed through our payment processor.
By subscribing to a paid plan, you authorize us and our payment processor to charge your payment method for:
Fees are charged according to your selected plan and billing cycle. Unless stated otherwise, payments are non-refundable.
You are responsible for keeping your billing information accurate and up to date. If payment fails, we may suspend or terminate access to paid features.
Fees may be exclusive of taxes unless stated otherwise.
You are responsible for any applicable taxes, duties, levies, or similar charges related to your use of Panicly, except taxes based on our income.
You may be able to upgrade, downgrade, or cancel your plan from your account settings or billing portal.
If you change plans, billing may be prorated, adjusted, or applied at the next billing cycle depending on the billing configuration.
We may change our pricing, plans, included usage, limits, or features from time to time.
If a pricing change affects an active paid subscription, we will take reasonable steps to notify affected users before the change applies.
You may cancel your subscription at any time.
Cancellation stops future renewal charges but does not automatically refund past payments.
After cancellation, you may lose access to paid features, logs, projects, settings, or usage allowances at the end of your billing period or sooner if required for security, legal, or abuse-prevention reasons.
We work to keep Panicly reliable, but we do not guarantee uninterrupted or error-free service.
Panicly may be unavailable due to:
Panicly may provide features such as kill switch, reroute, or continuity options, but these features are not a guarantee that your application will always remain available.
You are responsible for designing your application with appropriate fallbacks, limits, monitoring, and fail-safe behavior.
We use reasonable technical and organizational measures to protect Panicly and Customer Data. However, no system is perfectly secure.
You are responsible for:
If you discover a security issue, contact us at:
You may receive non-public information about Panicly, including technical details, private features, security information, pricing arrangements, beta features, or business information.
You must not disclose confidential Panicly information without our permission.
We will treat non-public Customer Data as confidential and will only use it as described in these Terms and our Privacy Policy.
Panicly may offer beta, preview, experimental, or early access features.
These features may be incomplete, unstable, changed, restricted, or removed at any time.
Beta features are provided as-is and may not be covered by the same support, reliability, or availability expectations as generally available features.
You should not rely on beta features for critical production workloads unless you accept the risk.
Panicly and its software, systems, design, branding, documentation, APIs, dashboards, and technology are owned by Panicly or its licensors.
These Terms do not give you ownership of Panicly.
You may not copy, modify, resell, reverse engineer, or create derivative works from Panicly except where allowed by law or with our written permission.
You retain ownership of your Customer Data, applications, prompts, outputs, and configurations, subject to the limited rights granted to Panicly to provide the service.
If you send us feedback, suggestions, ideas, bug reports, or feature requests, we may use them without restriction or compensation to you.
This does not give us rights to your Customer Data.
Support availability depends on your plan.
We may provide support by email, dashboard, documentation, or other channels.
We do not guarantee response times unless a specific written agreement says otherwise.
We may suspend or terminate your access to Panicly if:
We may also suspend specific projects, API keys, features, or traffic instead of the entire account. You may stop using Panicly at any time.
After termination or cancellation:
Sections that by their nature should survive termination will continue to apply, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, and dispute terms.
Panicly is provided on an “as is” and “as available” basis.
To the fullest extent allowed by law, we disclaim warranties of:
Panicly helps reduce risk, but it cannot guarantee that all abuse, unexpected costs, suspicious traffic, provider failures, or security incidents will be prevented.
To the fullest extent allowed by law, Panicly will not be liable for:
To the fullest extent allowed by law, Panicly’s total liability for any claim relating to the service will not exceed the amount you paid to Panicly in the three months before the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless Panicly from claims, damages, losses, liabilities, costs, and expenses arising from:
We may update these Terms from time to time.
If we make material changes, we will take reasonable steps to notify users, such as updating the date above, posting a notice, or sending an email.
Your continued use of Panicly after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of France, unless another jurisdiction is required by applicable law.
Courts located in France will have jurisdiction over disputes, unless applicable law requires otherwise.
For questions about these Terms, contact: